Mackenzie grew up in Erie, Pennsylvania, and moved to Pittsburgh to pursue a degree in Russian. After completing this degree she found a love for writing and poetry, sticking around another year to finish a second bachelor's in English. While she loved Pittsburgh, she decided it was time for a new adventure, with much more sunshine, and made her way to Tampa. After personally experiencing the loss of a loved one and remembering what it meant to have a compassionate funeral director to aid in the grieving process, she wanted to do the same for others.
